RETURN/REPLACE AND REFUND POLICY
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return a product, please read our return policy carefully.
Eligibility for Returns/Exchanges:
- Items must be returned within 72 hours of the delivery.
- Products must be unused, in their original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
- Personalized or customized items
- Gift cards
- Sale items (unless specified)
Return/Replace Process:
- To initiate a return or exchange, contact our customer service team at info@literatiglitterati.com with your order number and reason for the return.
- We will provide you with a return authorization and instructions for shipping the item back to us.
Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. In these cases, we will cover shipping costs for the return.
Refunds:
- Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within [7-14] business days with applied deducible service fee of 1-2%.
Replacements:
- If you wish to exchange an item for another size or color, we will send out the replacement once the original item is received.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us with immediate effect. We will arrange for a replacement.
Order Cancellation
Accidental Orders and Change of Mind;
If you wish to cancel an order due to an accidental purchase or change of mind, we can process a refund for you. Please contact us.
1. Cancellation Period:
-Orders can be canceled within the first 24 hours after placement.
-A deductible service fee of 1-2% will be applied.
-Refunds will be processed to your original method of payment within [7-14] business days.
2. Cancellation Restrictions:
- Orders cannot be canceled after 24 hours, as they would have already been processing for shipping. Please ensure your order details are correct before confirming your purchase.
Contact Us:
For any questions or concerns about our return/replacement policy, please reach out to our customer service team at info@literatiglitterati.com
Thank you for shopping with Literati Glitterati ! We appreciate your business.